Illustration by Laura Normand / The Verge
The US Federal Trade Commission is taking action against subscriptions that are difficult to get rid of. On Wednesday, it adopted a final “click-to-cancel” rule requiring businesses to make canceling a subscription as easy as signing up.
Under the rule, businesses can’t force customers to cancel a subscription using a method different from how they signed up. For example, if you signed up for a subscription with an online form, companies can’t require you to call them or chat with a live agent to cancel. The FTC...
