SmileDirectClub forced to drop NDAs blocking customers from leaving bad reviews

A clear dental retainer from SmileDirectClub in a purple case, resting on a bathroom sink. Several thousand disgruntled SmileDirectClub customers are almost certainly smiling now. | Image: SmileDirectClub

SmileDirectClub, a mail-order orthodontic provider that sells cheap teeth aligners online, has agreed to release 17,000 US customers dissatisfied with its service from nondisclosure agreements that prohibited them from leaving negative reviews as part of a settlement with the District of Columbia’s attorney general. Announced on Thursday...

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