For business owners, phone calls can be an enormous time waster. Take the restaurant industry, for example. Calls can lead to more important tasks being overlooked, like doing inventory, balancing staff schedules, running payroll and fixing equipment issues. The issue, exacerbated by the pandemic, is so severe that restaurants are increasingly abandoning their phone lines.
Alex Sambvani and Gabriel Duncan, who met while working at Spotify, set out to solve the problem of overwhelming incoming calls using AI, drawing on their backgrounds as data scientists. What emerged from their joint work is Slang.ai, a platform that automatically answers the phone for restaurants, retailers and other types of brick-and-mortar businesses.
“Slang acts like a reliable team member that gives accurate responses and helps drive more revenue, giving businesses AI s...
