Customer success platforms (CSPs), or software designed to help business-to-business companies manage and monitor their customer success efforts, are increasingly in demand. According to a Research and Markets report, the market for global CSPs will be worth $3.1 billion by 2026.
Some sources attribute the sector’s growth to the economic impact of the pandemic, which they say forced companies to double down on customer success efforts as the world shifted to digital channels. Whether that’s true or not, CSP vendors have clearly benefitted from the uptick in interest. Case in point, Vitally, which sells CSP software, today announced that it ...
