Jeff Bezos is no longer relentlessly focused on customer satisfaction

Jeff Bezos is surrounded by abstract squiggles, on a background of stars. His biceps are demurely squirreled inside a suit. “We’re not competitor obsessed, we’re customer obsessed. We start with what the customer needs and we work backwards,” Jeff Bezos, previously. | Laura Normand / The Verge

The fallout from the non-endorsement of Kamala Harris at The Washington Post is here: more than 200,000 canceled subscriptions, NPR reports. This is about 8 percent of the paid subscriber base, and the nu...

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