There’s a lot of buzz around generative AI’s potential to push productivity into hyperspeed, from quickly spitting out lines of code for developers to text and image tools that allow marketing teams to produce new campaigns faster. But one area where it can really make a direct and measurable impact for your customers is by adopting it within your support and customer experience teams. Perhaps you’ve heard that consumers are less patient than ever before? Zoom recently conducted a survey with Morning Consult to learn more about what consumers think about their customer support experiences with businesses. Over half of…
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