Frontier described its one-on-one voice calls as “unscalable, inefficient, and expensive” during an investor presentation. | Kathryn Scott Osler/The Denver Post via Getty Images
Frontier, the budget-friendly airline that charges for everything from in-flight snacks to carry-ons, is looking to cut costs even more by doing away with its customer service phone line (via CNBC). Customers with questions about their reservations can now only contact Frontier’s agents through the live chat on its website, via WhatsApp...
