Illustration by Alex Castro / The Verge
DoNotPay, the company that bills itself as “the world’s first robot lawyer,” is launching a new AI-powered chatbot that can help you negotiate bills and cancel subscriptions without having to deal with customer service.
In a demo of the tool posted by DoNotPay CEO Joshua Browder, the chatbot manages to get a discount on a Comcast internet bill through Xfinity’s live chat. Once it connects with a customer service representative, the bot asks for a better rate using account details provided by the customer. The chatbot cites problems with Xfinity’s services an...
