Chattermill, a platform that helps companies unlock insights by analyzing customer feedback data from across myriad digital channels, has raised $26 million in a Series B round of funding.
Founded out of London in 2015, companies such as Uber and Amazon use Chattermill to unify all their customer data, integrating with social networks, customer feedback and support tools, online review sites and more to establish a “single source of customer truth,” as the company puts it.
Meshing the data is only part of Chattermill’s promise, though. Given the typically unstructured nature of customer feedback and conversations, Chattermill has developed its own deep learning models for extracting meaningful insights from the aggregated data. This could mean identifying ways to improve the overall customer experience, spotting relatively minor issues before they snowball and tracking the efficacy of new init...
