Illustration: The Verge
Microsoft is working on offering a better customer service experience powered by OpenAI’s ChatGPT-4 for its visually impaired users through a partnership with Be My Eyes, a company that helps visually impaired individuals tackle everyday tasks with the help of sighted volunteers.
Microsoft is integrating a digital visual assistant tool Be My Eyes created — Be My AI — into its Microsoft Disability Answer Desk, allowing visually impaired Microsoft users to resolve technical issues or perform tasks like updating software without needing the assistance of a call center agent. After testing the tool earlier this yea...
