Working in customer support often means navigating disjointed tools to find data and solve issues. However, many of these actions are routine and repeatable, making them ideal candidates for automation. 8Flow.ai, which is launching out of stealth today and announcing a $6.6 million seed funding round, wants to do exactly this.
The company is rolling out an enterprise-grade, self-learning workflow automation engine that integrates with tools like Zendesk, ServiceNow and Salesforce Service Cloud to assist agents in their daily tasks. But that’s only step one. The company then plans to use all of this data to train machine-learning models to generate AI-led workflows that are tailored to each user’s needs.
